COURSE BRIEFS

ACPM 124: Effective Communications Skills Course
Africa Center for Project Management is pleased to announce a Certificate Course in Effective Communications Skill Online and Distance Learning Course, which starts 1st of every month

Overview:
Effective communication skills are essential to the successful operation of any organization and its individuals. The Certificate in Effective Communication is designed for those interested in developing skills to communicate messages efficiently both in writing and orally, present themselves professionally and communicate confidently in any situation
The ability to communicate effectively and present ideas clearly is perhaps the most important skill you need to have in order to be successful in any career. Good communication skills are key in many situations - whether you are making a presentation to potential clients, giving speeches at company events or having an individual meeting with your supervisor. The Effective Communication Skills Certificate Program is designed to help you become a better, more effective presenter.

Course Objectives

  • Understanding how communication works
  • Gaining active listening and responding skills
  • Seeing things from other points of view
  • Managing assumption more effectively
  • Understanding your own strengths and weaknesses
  • How others may see you
  • Looking at body language
  • Increasing  self confidence and self esteem
  • Dealing with difficult people or situations
  • Styling up your communications skills in Projects implementation and dealing with peers and communities

Course content

  • Foundation Tools
  • Set clear communication objectives
  • Establish clear understanding of roles
  • Clarify the requirements and process that is most effective to achieve communication outcomes
  • Identify and utilize common ground for successful interactions
  • The Communication Process
  • Stages of Communication
  • Prepare the message
  • Match the message
  • Deliver the message
  • Barriers to communication
  • Feedback
    • FICS (Facts, Impact, Consequences, Suggestion)
    • BOOST (Balanced, Objective, Observable, Specific, Timely)
  • Presentations
    • Preparation and the purpose statement
    • Spicing up your presentation and using aids
    • Understanding and improving body language
    • SMART objectives (Specific, Measurable, Achievable, Realistic, Time)
    • WIIFM (What’s In It For Me)
  • Written communication
    • Being audience-centric
    • Power of plain language
  • Cultural differences and classification
    • Low context versus high context
    • Monochromic versus polychromic
  • Social styles: analytic, driver, amiable, expressive
  • Internal communication
  • Negotiations and Conflict Management
  • Communicating Non-Defensively
  • Communicating Exercise-Real Plays
  • Facilitating Team Communications
  • Dealing with Dreaded Behaviors
  • Influencing
  • Expanding the Skill Set
  • Influencing Framework
  • Guidelines
  • Personal Needs and Motivations
  • Influencing Strategy

Course Organizers:

Africa Center for Project Management was established in 2004 in Amsterdam with the Africa regional offices in Nairobi. The organization was
formed to address capacity building needs among development and corporate organizations in Africa and Asia by offering Online
Certificates and In-House trainings. The organization has over ten years experience working with development partners in capacity
building in. We have trained over 5000 development and Business Professionals in various thematic areas.

Computing Requirements:

Participants will need to use email, upload and download word docs,
PowerPoint files and PDFs, and post on the discussion board or send assignments by email.   If you do not have internet speed sufficient to download materials, an offline DVD or hard copies course may be the right alternative for you. Materials Provided: Online delivery of curriculum materials, exercises and templates.

Exercises:

After they have read the material for each unit, students are expected to test their own Learning by completing some relevant exercises and tasks.

Assignments:
In order to demonstrate their understanding of the course content, students will be required to submit three assignments.

DURATION AND COURSE LOAD: 8 Weeks - 5 to 6 hours per week
DATES: (Two Months) Course Starts 1st of Every Month
REGIONS TARGETED: Global
COURSE FEE: $500
ORGANIZERS: Africa Center for Project Management
LANGUAGE: English only
FORMAT: Web-based and Distance Learning facilitated
GENERAL COURSE CONTACT
: info@onlinelearningcentre.org

 

 

BACK TO LIST OF COURSES>>